Refund policy

We have a 30-day return policy, which means you have 30 days after ordering your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@liftedhopeforsavanah.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@liftedhopeforsavanah.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and verify that the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@liftedhopeforsavanah.com.

Our Promise to You

At Lifted Hope, every shirt we send is more than fabric—
it’s a message of hope, faith, and encouragement.

We stand behind that mission fully, and we stand behind you.

We’re Here to Make It Right

If something isn’t right with your order, we’ll do everything we can to make it right—with care and honesty.

Returns & Exchanges

What if my item doesn’t fit?

We offer size exchanges within 30 days of delivery.

  • Item must be unworn and unwashed
  • Customer is responsible for return shipping

What if my item is damaged or incorrect?

We’ll make it right 💛

Please email us within 7 days of delivery, send an description and picture of the problem and we’ll replace your item at no cost.

Do you offer refunds?

We do not offer refunds for:

  • Incorrect size ordered
  • Buyer’s remorse
  • Worn or used items

However, if something is wrong with your order, please reach out—we’re always here to help.

Timeframe Policy

We’re unable to offer returns, exchanges, or replacements after 30 days from the date of purchase.

If your package appears lost during shipment, please contact us within 30 days so we can help locate or replace it.

How to Reach Us

Simply email us at:
hello@liftedhopeforsavanah.com

Include:

  • Your order number
  • A brief description of the issue

We’ll take it from there—with care.

Thank You

Thank you for supporting a mission that brings hope, encouragement, and purpose to every piece we create.